Innovating to ensure no one is left behind

Innovating to ensure no one is left behind

Thursday, June 20, 2024 10:50 AM to 11:10 AM · 20 min. (Europe/London)
Electric Vehicles [Theatre 9]
Presentation

Information

Motability Operations’ 750,000 customers are at the centre of everything it does. More than 45,000 of them have transitioned to electric so far, making them the biggest EV fleet in the country; but that still leaves 700,000 to go. They’re concerned the current EV transition will not work for everyone and are using their deep insight and understanding to closely target the ‘pain points’ that deter customers from transitioning. They work with various partners to find solutions whether it’s EV charging for renters or Electrified Wheelchair Accessible Vehicle concepts and know more partnership working is needed to create an accessible and affordable EV infrastructure. The company wants to make sure nobody gets let behind in the transition to electric.

Motability Operations28We are the commercial company that delivers the Motability Scheme to over 700,000 disabled people and their families, helping them access independent mobility.  Since we began running the Motability Scheme 45 years ago, we have helped more than 5 million people get moving. People who receive higher or enhanced mobility allowance can join the scheme. They decide to use their allowance to choose from a wide range of cars, wheelchair accessible vehicles, powered wheelchairs or scooters.  Our scale and relationship with manufacturers makes sure we provide the very best technology and design. Customers lease their vehicle for 3-5 years in a worry-free package that includes insurance, servicing, tyres and breakdown cover. At the end of the lease they can choose a brand-new vehicle and we remarket their old vehicle at the best possible price. We are the largest supplier of used cars in the UK.  We pride ourselves on knowing and understanding our customers and have exceptional customer service at the heart of everything we do. We have an average of 9.6/10 customer satisfaction rating.

Registered attendees

Alberto Pimenta
Alberto Pimenta
Head of e-CommerceCTT Correios de Portugal
Amanda Edmondson
Amanda Edmondson
Mobility Hubs Project ManagerWest of England Combined Authority
Anders Wall
Anders Wall
Chief Financial OfficerGreenMobility

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