EVA Assures

EVA Assures

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EVA Assures includes everything needed to ensure the uptime of your charger infrastructure: real-time monitoring and diagnostics; infrastructure and work order management and field service orchestration. Our technical platform is easily integrated into your systems and run by our dedicated EV charging support engineers, providing deep-rooted expertise and an unparalleled knowledge base in the charging value chain. Machine learning analyzes the latest data to keep your chargers running at each moment, enabling predictive maintenance and superior availability. Our experts can orchestrate, manage, and support field service through either our vetted local partners or your own electrical engineers, who access essential infor- mation for a matchless First Time Fix Rate (FTFR) to keep costs low and maximize the uptime. • Real-time monitoring and diagnostics • Infrastructure and work order management • Field service orchestration • Full integration of own chosen system • System and charger agnostic • Predictive maintenance
EVA Global1536EVA Global is the leading electric vehicle managed services provider committed to maximizing the reliability, availability and accessibility of your EV charging infrastructure.   We are the industry’s partner of choice for maximizing charger uptime and utilization. With our API-first technology platform, EVA Global offers an end-to-end charging solution, from multi-lingual end-user support and ad-hoc payment capabilities to complete infrastructure management services, including network monitoring and field service orchestration. -Enabling our partners to concentrate on their core business and augment it by offering a charging opportunity.   We currently maximize the uptime and availability of 500.000+ partner charge points, solving 100.000+ monthly cases, serving 2.600.000+ EV drivers in 30+ languages and in 30+ countries in Europe, North America, and the APAC region.  Our key offering:   EVA Assures includes everything needed to ensure the uptime of your charger infrastructure: real-time monitoring and diagnostics; infrastructure and work order management and field service orchestration.  EVA Pays is a customizable, easy-to-implement and retrofit payment and service solution, that enables new strategic dimensions and enhanced customer experience in EV charging.  EVA Assists is the last line of defense of your charging business, which increases your customer loyalty through loyalty to the customer. Run by our EV-dedicated experts and supported by our helpdesk with a constantly accumulating knowledge base, EVA Assists provides the fastest resolve rate on the market and ensures a seamless customer experience.   

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